"Excellent service! Walked in and was helped like a king! I have never had such service like this before! Well worth the visit!"

- Erwin Ancer via Google

"Called the Pharmacy and spoke to Sun who was very helpful over the phone and went looking for the 2 specific products I asked for and kept them away as I informed I would be there in 10 minutes. When I got there I was amazed to see how many staff members tried to make eye contact and offered to help. I asked for Sun and he remembered me and called me by my name and gave me the 2 products that he had kept aside for me and assisted me with other information I needed from him. Customer service at it's best. Well done SUN and LIM's Pharmacy as a whole!"

- Henri Le Maire via Google

"Friendly and very helpful staff. Highly recommended."

- SC Chan via Google

"Best pharmacy bar none. Staff are friendly and always helpful. I travel from Aspendale Gardens to Springvale to visit Lim's."

- Rod McDonald via Facebook

"It was nice chatting, Mr. Lim. I personally look up to you for your support to Cambodian people, in Australia and Cambodia alike. After all, it's all about heart, sharing and caring which are needed for a leading role and I see that in you."

- Heng Chhay via Facebook

"Very friendly and helpful staff. They are knowledgeable and asks the right question in order for me to get the right medication."

- Penh So via Google Reviews

"Went in today for some skin products for my daughter and the staff there were very helpful and friendly. Great service guys as always!"

- Kezza Sou via Facebook

"Great customer service... plenty of helpful staff with experienced pharmacists, who offer great advice."

- Peter Sung via Facebook

"Richard has a fantastic pharmacy set-up with a huge emphasis on customer care."

Victorian Branch President George Tambassis via GUILDnews

"I was astounded by the clear level of respect that the customers showed for Richard and his team. Lim's is a special little community pharmacy that has ingrained itself in the community's heart."

- PSA Victoria Branch President Michelle Lynch via GUILDnews

“Whether it be translating for hospital patients, raising money for orphans or providing health seminars in a range of languages by the staff, it’s all in a day’s work for the Lim’s Pharmacy ‘family’.”

- POTY Judge Pat Reid via QCPP

"True community engagement comes from knowing your market, immersing yourself, your staff and your business into their world and embracing their way of life. 2013 QCPP Pharmacy of the Year winner Lim’s Pharmacy have done just that, and while their model is not unique, it is inspiring."

- Peter Guthrey via QCPP

"The CAV and the Cambodian community have been very fortunate to have gained the friendship and support of Mr. Lim and I would encourage everyone to also support him and endeavors."

- Cr. Youhorn Chea via Cambodian Association of Victoria

"His (Richard's) multilingual staff, who can handle up to 10 different languages at any point in time, are the very reason people congregate in and ask for help at the pharmacy. It is inspiring just to watch the shop in action."

- Clayton MP Hong Lim via Dandenong Journal

I would like to congratulate all the staff members and Richard who made Lim's Pharmacy, Pharmacy of the year for 2013!!! All the staff are very hard working to serve YOU, the customer who will not doubt continue to receive GREAT customer service in 2014 and beyond. Well done guys!

- Derek Waters via Facebook

"Mr. Lim, of Lim's Pharmacy, did an amazing thing for me today and I was humbled by his kindness. He found me a sample of my med when I was in a tough spot and I am forever grateful for his generous professionalism. Thank you again, Mr. Lim"

- Debbie Rutherford Rogers Jansen via Facebook from California, USA